HOW TO PAY
Do you have any doubts about payment? We explain the options available to you to finalise your purchase.
PAYMENT BY CREDIT/DEBIT CARD:
Kelme.com accepts credit and debit cards only. Payments can only be made in Euros.
Payments by credit or debit card will be made online using a secure and reliable method for transactions with leading financial institutions. It will be made in real time through the payment gateway of the corresponding financial institution.
Remember that you must have your card operational and valid, as well as the data or security codes required by your bank.
Kelme.com does not store, save or register any type of card data as this information is automatically sent from the customer's computer to their respective bank. For added security, the data is transmitted in SSL encrypted form. For payment with Visa and Mastercard, CES (Secure Electronic Commerce) transactions will be carried out. After verifying that the card is a member of the CES system, the system will contact the issuing bank for the buyer to authorise the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise the order will be cancelled.
To avoid possible fraudulent use of cards, Kelme.com applies a special surveillance protocol and therefore reserves the right to wait for the receipt of the payment before processing and sending the order. It also reserves the right to process the order and subsequent shipment when it detects any type of irregularity. Kelme.com, as a complementary security measure and with the aim of collaborating in the prevention of fraud on the Internet, reserves the right to verify the personal data supplied by the customer and to adopt the measures it deems appropriate (including the cancellation of the order) so that the goods purchased are delivered in accordance with the data appearing on the order.
PAYMENT BY PAYPAL:
If you pay for your order via PayPal, we will connect you directly to the PayPal website to make your payment. In order to solve any problems related to your payment via PayPal, you will need to contact PayPal directly. In this area there are issues such as:
Erroneous and/or unauthorised payment.
Problems accessing or using your PayPal account.
Refunds from Kelme.com that do not appear in your PayPal account.
Credit or debit cards in your PayPal account.
Adding a new credit or debit card to your PayPal account.
Modify credit or debit cards associated with your PayPal account.
Confirm or change the address listed on your PayPal account.
Not remembering the password to access your PayPal account.
Enquiries about whether your Kelme.com order was processed by PayPal.
Blocked PayPal payments.
Rejected PayPal payments.
Please click here to contact PayPal customer service.
COMPLETION OF YOUR ORDER:
Once the purchase order and the respective transaction have been confirmed and accepted by the customer, the customer accepts and abides by Kelme.com's payment methods, shipping and return procedures.
Once the purchase and the corresponding bank transaction have been confirmed by Kelme.com, the customer will receive an e-mail message with a description of the order, the personal details that have been communicated and the order number that guarantees that the purchase has been made correctly. The non-receipt of this message may be due to a transitory communications problem in the network or to a typing error in the e-mail address communicated.
In both cases it is advisable to contact Tienda.Online@kelme.es.
If at the time of issuing the order our warehouse detects that there is no stock of any of the products included in it, it will try to locate the customer by telephone or email and will communicate the new delivery time or, where appropriate, the impossibility of delivery of the same. In the latter case, the amount of the item charged will be paid as soon as possible.