Shipping policy

SHIPPING COSTS

Items purchased on kelme.com are transported by courier company and delivered within 24-48 hours or 3-5 days, depending on the service chosen, except in specific cases such as the Balearic Islands or foreign countries, where this time will be longer depending on the distance.

For your order to be shipped on the same day, it must be placed on a weekday before 15:00. Orders placed on a non-working day or after 15:00 will be prepared and shipped by the transport company on the next working day.

Shipping costs are (Updated 14/09/2026):

Region	Shipping method	Cost	Free from	Delivery time
Mainland Spain	GLS Standard Shipping (home delivery)	€5.99	€80	48/72 hours
Mainland Spain	GLS Express Shipping	€7.99		24/48 hours
Balearic Islands	Standard	€9	€100	5/8 days
Balearic Islands	Express Shipping	€14.99	-	3/5 days
Mainland Portugal	Standard	€8	€100	5/8 days
Mainland Portugal	Urgent	€12	-	2/7 days
Portugal Islands	Standard	€100	-	5/8 days
Italy and France	Standard	€15	€100	4/10 days
Italy and France	Express	€18		2/7 days
Rest of Europe	Standard	€30	€200	4/10 days

In particular cases and conditions or specific promotions, kelme.com reserves the right to change shipping conditions and costs.

For your order to reach its destination successfully, it is essential that the shipping postal details are entered correctly, especially the fields: NAME, TELEPHONE, ADDRESS, POSTCODE, TOWN/CITY AND PROVINCE. It is very important that this information is accurate, as it is the only way for your order to reach its destination. kelme.com is not responsible for incorrect addresses that cause a delay in delivery.

For any issue regarding the status of your shipment, you can submit your enquiry or clarify any doubts through Tienda.Online@kelme.es

The above purchase conditions only apply to shipments to the regions or countries indicated. Unless otherwise stated in the future or new areas are opened, kelme.com does not ship outside the specified areas.